Frequently Asked Questions

Open Find a shop, enter a city or postal code, and select a service. The saved Garage vehicle is carried into a request as vehicle context; it does not currently filter the shop list. The marketplace does not currently filter by date or query live availability.

No. The current flow sends a preferred date and time to the shop as a new service request. The shop must contact you and confirm it. It may instead discuss another time or decide it cannot accept the work.

Contact the shop as early as possible using its profile or confirmation details. There is no current customer self-service reschedule or cancellation control. A separate shop deposit or no-show policy may apply only if it was properly disclosed.

The independent shop. A displayed price may be a starting price and is not a final quote. Review the diagnosis, written estimate, taxes, fees, and authorization terms directly with the shop.

No. WrenchFinder does not currently collect repair payments from drivers or charge a driver commission through the service-request flow.

Ask the shop why the scope changed and request an updated written estimate before authorizing added work. Alberta consumer rights may limit charges above an estimate in some circumstances. WrenchFinder cannot approve work or adjust a shop invoice.

The shop or applicable parts manufacturer, not WrenchFinder. Ask for the warranty scope, duration, exclusions, transferability, and claim process in writing.

Not through the current WrenchFinder service. Shop profiles may display an aggregate rating field, but WrenchFinder does not currently accept or publish individual customer reviews.

First contact the shop with the estimate, invoice, photos, and requested resolution. You may also report a listing or conduct issue to WrenchFinder. WrenchFinder can review platform access but cannot adjudicate every repair dispute or replace a regulator or court.

Email the Privacy Officer or use account controls when available. We will verify identity and delete or anonymize eligible information, while retaining records required for legal, security, transaction, or dispute purposes.

There is no public shop self-registration flow. Contact WrenchFinder and complete the applicable onboarding and Order Form process. Shop and team access is provisioned for existing authenticated accounts; WrenchFinder does not claim that every listed field or licence has been independently verified.

Shop pricing and any invoiced setup or recurring service fee are set in a signed Order Form. The current application does not process subscriptions, commissions, or repair payments.

Authorized shop users review the Shop OS inbox, contact the customer, and move a request through its available statuses. A request should be confirmed only after the shop verifies capacity, service scope, and timing.

The current Shop OS does not publish live calendar inventory or configurable slots to the marketplace. Review each preferred time in the request inbox and confirm it only after checking capacity, or contact the customer about an alternative.

Depending on the plan, WrenchFinder can link an existing website, add booking entry points, connect a hosted page, or build a WrenchFinder-powered site. Scope and dependencies belong in the Order Form.

Yes, when included in the Order Form. A Shop-owned domain remains Shop property. DNS access and transition responsibilities are documented before launch.

The Shop keeps its pre-existing logo, photos, trade name, and supplied content. WrenchFinder keeps its software, templates, components, and tools. Hosted source code is not transferred unless an Order Form expressly says so.

Follow the notice period in the signed Order Form and Shop Services Agreement. Plan changes should be documented in a replacement Order Form or written amendment.

No. Unless a signed Order Form expressly creates a different commitment, WrenchFinder does not guarantee lead volume, quality, conversion, revenue, ranking, or exclusivity.

Use request data to respond to and deliver the requested automotive service, keep legally required records, and resolve related issues. Protect it, limit staff access, report incidents, and do not add customers to marketing without the consent required by privacy law and CASL.